Business administration
Test visitor contact and human handoff
Check the visitor contact and handoff experience through the support widget preview.
Before you begin
- Have an owner-controlled support widget with configured contact details.
- Use the preview with fictional visitor details.
Starting screen: /dashboard/support
1. Open the widget preview
Open Support settings and use Open preview widget.
Expected result: The Widget preview is visible.
Confirm it worked: Confirm the preview state and visitor-facing wording.
2. Ask for a person
Use Ask for a person in the supported preview/contact flow.
Expected result: The visitor contact controls appear.
Confirm it worked: Confirm the preview state and visitor-facing wording.
3. Enter visitor details
Fill Your name and Your email with fictional information, and describe the request in the shown fields.
Expected result: The form is ready for submission.
Confirm it worked: Confirm the preview state and visitor-facing wording.
4. Submit and inspect feedback
Choose Submit request. In the preview test controls, inspect success and failure states, including Try again where shown.
Expected result: The preview displays the selected request result; it is a simulation, not proof of delivered email.
Confirm it worked: Confirm the preview state and visitor-facing wording.
Troubleshooting and alternatives
Preview requests are illustrative. Verify the actual published installation and delivery configuration separately before promising visitors an email response.
Do not confuse the business’s visitor contact controls with a platform support-ticket feature.