Agents and collaboration
Review voice calls and reconciled actions
Inspect call history and distinguish spoken commitments from applied business actions.
Before you begin
- Sign in and select the intended project.
- Live voice requires configured services/providers; demonstrations must use labelled deterministic boundaries.
Starting screen: /dashboard/agents
1. Open Recent Calls
In Agents open the relevant agent configuration and choose Recent Calls.
Expected result: The eligible history view appears.
Confirm it worked: Inspect the displayed state and verify the service-confirmed outcome before continuing.
2. Select the intended call
Inspect the call’s status, time, participants and available transcript detail.
Expected result: The selected call record is displayed within its account/project boundary.
Confirm it worked: Inspect the displayed state and verify the service-confirmed outcome before continuing.
3. Compare commitments and execution
Review transcript commitments alongside tool results, approvals and cancellation state where available.
Expected result: You can distinguish requested, approved, applied, declined and failed actions.
Confirm it worked: Inspect the displayed state and verify the service-confirmed outcome before continuing.
4. Verify any business change
Open the affected business record or message and confirm the final saved/provider-backed result.
Expected result: Reconciled evidence and actual business state agree, or the gap remains explicit.
Confirm it worked: Inspect the displayed state and verify the service-confirmed outcome before continuing.
Troubleshooting and alternatives
A completed conversation does not establish that every spoken commitment was executed. Use reconciliation and actual business records.
Recording/transcript availability depends on the configured voice offering and access permissions.