Communications and support
Configure and publish the support widget
Publish the visitor-facing support experience only after reviewing its knowledge and settings.
Before you begin
- Have owner access and a website origin you control.
- Run native services and configure public-ingress security before testing website traffic.
Starting screen: /dashboard/support
1. Open settings
Open Support, then Support settings beside the provider control.
Expected result: The large support-settings sheet opens.
Confirm it worked: Confirm the current project and installation identity.
2. Set appearance and origins
Enter Display name, Accent color, Font, and Allowed website origins (one per line). Choose Launcher appearance and Launcher position.
Expected result: The paired controls and preview reflect the chosen appearance.
Confirm it worked: Use the exact HTTPS origin for the intended website.
3. Set visitor guidance
Fill Welcome text, Suggested questions (one per line, up to six), Privacy notice, Fallback contact text, Timezone, and Business hours where shown.
Expected result: The preview presents the guidance visitors will see.
Confirm it worked: Make contact promises and hours accurate for the business.
4. Review FAQs and knowledge
Use Add FAQ to add reviewed questions and answers. Review active business docs and profile facts separately; support knowledge follows eligible project sources automatically.
Expected result: Published FAQs and eligible knowledge can inform support answers.
Confirm it worked: Draft and archived docs are excluded; no separate manual knowledge-settings section is needed.
5. Preview and publish
Open the preview widget and check appearance and wording. As owner, use the publication action after reviewing the final configuration.
Expected result: The selected configuration is published when ingress security is complete.
Confirm it worked: Script copy is available after the first publication.
6. Install and verify
Use Copy installation to add the script to the allowed website. Test a fictional visitor question.
Expected result: The visitor widget opens on the permitted site.
Confirm it worked: Check the resulting native conversation in Support.
Troubleshooting and alternatives
Reset restores the working draft’s settings while preserving installation identity and origins. It is not a replacement for reviewing publication.
Public traffic requires complete challenge and ingress configuration. A preview is not proof a public installation is ready.